Returns & Refund Policy
1. You may cancel an order at any time prior to shipment to get a full refund.
2. We are happy to accept returns for any UNUSED & UNOPENED items within 21 days of the purchase for a refund. Please note that we do not reimburse the cost of return postage.
3. If the product you ordered falls short, something goes wrong, or you’re just not happy with it, send us an email to firstname.lastname@example.org and someone will be happy to help.
4. Incorrect address- it is customer’s responsibility to make sure their address is correct when they place their order. If the return is due to incorrect postal information been entered by the customer then there will be a small charge to send the item again. If the customer doesn’t want the order to be redelivered, but wants to cancel it, we will deduct the postage cost before a refund.
All refunds are processed back to the original source used to place the order and it can take up to 5 working days for the refund to appear in your account.